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  • NAR Code of Ethics and Standards of Practice

  • Complaints Citations Ethics Complaint If you believe a REALTOR® may have acted in an unethical manner, seek a resolution through the local Association of REALTORS® where he or she is member. Ethics Complaints that are brought before the Association give those parties involved an opportunity to be educated about the Code. In addition, REALTORS® are judged by their peers as opposed to other individuals who may be far less familiar with the practices and customs of the real estate industry. If you are filing an Ethics Complaint, please read the following pertinent information before proceeding: Ethics Complaints must be filed within one hundred eighty (180) days after the facts constituting the matter became known in the exercise of reasonable diligence or within one hundred eighty (180) days after the conclusion of the transaction, whichever is later. If you have or will be filing a civil action in the matter, filling a complaint with the North Carolina Real Estate Commission, or filing a complaint with the U.S. Department of Housing and Urban Development, the complaint will be held in abeyance until those actions have been resolved. Please read “Before You File an Ethics Complaint.” You will then need to complete Form E-1 Ethics Complaint Form and return it to the Association office along with all supporting evidence and documentation. When stating your complaint, please be as detailed as possible. Ethics Complaints filed at the Association are forwarded to the Grievance Committee which reviews the case. If they deem sufficient grounds exist for a hearing, then the complaint is forwarded to the Professional Standards Committee. Once the complaint is forwarded to the Professional Standards Committee for a hearing, your presence at such hearing is mandatory. BEFORE YOU FILE A COMPLAINT E-1 ETHICS COMPLAIN FORM 2021 CODE OF ETHICS Arbitration Request If a monetary dispute arises from a real estate transaction, seek a resolution through your local Association of REALTORS®. REALTORS® are judged by their peers as opposed to other individuals who may be far less familiar with the practices and customs of the real estate industry. If you are filing an Arbitration Request, please read the following pertinent information before proceeding: Request for Arbitration must be filed within one hundred eighty (180) days from the closing date of the transaction or within one hundred and eighty (180) days after the facts constituting the arbitrable matter became known. Arbitration disputes can only be filed by a Broker Principal (a non-principal cannot file for arbitration). Form A-1 Request and Agreement to Arbitrate must be signed and completed by the Broker and returned to the Association office along with all supporting documentation and a company check in the amount of $250. After an Arbitration Request is filed, Mediation is offered to both parties. Should both parties agree to mediate and the mediation is successful, the $250 Arbitration filing fee is refunded. MEDIATION ARBITRATION FORM Citation System Filing an ethics complaint against a REALTOR is a time-consuming process. With the Citation System, respondents can elect to avoid the lengthy hearing process when a REALTOR or a member of the public files a complaint against them. CITATION PAMPHLET Ombudsman Program The Ombudsman Program in its simplest definition is informal telephone mediation. In some cases, it can address and solve minor complaints from the public. It can also solve inter-REALTOR® conflicts before they become serious problems. Like a mediator, an ombudsman helps parties find solutions. An ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues. OMBUDSMAN PAMPHLET


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  • The North Carolina Homeowners Alliance is the voice for homeowners at the North Carolina General Assembly.


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